Holidays, Events and Celebrations
Recognising cultural, religious and equality-related events helps create inclusive workplaces where staff feel respected and valued. It can also support international recruits to understand UK cultural norms and feel part of the wider community.
This may include awareness of:
- Religious festivals and holy days
- Cultural celebrations
- Health and wellbeing awareness days
- Equality and inclusion events (for example LGBT+ Pride)
Some international recruits may have little or no prior exposure to UK equality movements or inclusion initiatives, depending on their country of origin.
Useful resources
- Equality, Diversity and Inclusion calendars
- Annual events in Britain
- Inclusive Employers – Diversity and Inclusion Calendar
Cultural Awareness in the Workplace
Cultural awareness enables staff to:
- Respect and appreciate different perspectives
- Communicate more effectively
- Avoid stereotyping and unhelpful assumptions
- Deliver more culturally sensitive, person-centred care
Providers should ensure existing staff understand different customs, practices and communication styles to support international colleagues effectively and reduce the risk of discrimination or misunderstanding.
Language and Communication Differences
Language and communication differences are one of the most common challenges for international recruits.
These may include:
- Industry-specific terminology and jargon
- Informal language and slang (e.g. “cuppa”, “ta”)
- Differences in tone, directness or body language
- Cultural differences around eye contact, gestures and interruptions
All staff should be aware that what is considered polite or appropriate in one culture may be perceived differently in another.
Supporting Cultural Adjustment
International recruits may experience:
- Culture shock
- A sense of displacement or loss of cultural identity
- Reduced confidence while adjusting to UK norms
Recognising this early allows providers to put appropriate support in place.
Support may include:
- Cultural competency training
- Mentoring or buddying arrangements
- Access to cultural resources and guidance
- Regular supervision and reflective discussions
Training, Mentorship and Resources
Training and Education
Cultural competency training can help international recruits:
- Understand UK workplace expectations
- Recognise cultural differences and biases
- Develop cultural humility and confidence
Mentorship and Supervision
Pairing recruits with experienced colleagues can:
- Explain informal language and workplace norms
- Provide reassurance and practical guidance
- Support integration into teams
Cultural Resources
Ensure access to:
- Written guidance
- Videos and online learning
- Cultural sensitivity resources
Useful resources
CQC guidance on culturally appropriate care
An introduction to British etiquette and culture – Expatica
British Values and Workplace Culture
All staff working in UK social care are expected to understand and uphold fundamental British Values:
- Democracy – understanding rights and responsibilities
- The rule of law – following policies, procedures and safeguarding duties
- Individual liberty – respecting choice and autonomy
- Mutual respect and tolerance – valuing different beliefs, faiths and identities
Training in British values and workplace culture supports:
- Effective communication
- Ethical decision-making
- Trust and relationship-building
- Legal and regulatory compliance
- Inclusive team working
Many providers report that this training is particularly beneficial for international recruits as part of induction.
Training Options and Further Support
Providers may wish to use a combination of:
- Employer-provided induction and training
- Local training providers and community organisations
- Online learning platforms
- Government and sector resources
- Diversity and inclusion organisations
- Universities and colleges offering short courses
Useful resources
- Skills for Care – international recruitment and welcome packs
Personalised Care Institute – free online modules
Access Skills
Anti-Racism Strategies
Good Practice for Providers
Providers supporting international recruits should take a proactive and inclusive approach. Key actions include:
- Plan for inclusion: Recognise cultural, religious, and equality-related events using diversity calendars.
- Embed cultural awareness: Cover communication styles, British values, and workplace norms during induction.
- Support open conversations: Encourage questions and sharing experiences safely.
- Use mentors and buddies: Pair recruits with colleagues who can guide them on language, culture, and workplace expectations.
- Avoid assumptions: Treat staff as individuals and challenge stereotypes.
- Provide accessible resources: Keep cultural awareness materials and guidance available beyond induction.
- Promote equality: Actively address discrimination and reinforce respect and inclusion.
- Reflect and improve: Gather feedback to continuously enhance support and training.
These steps help international recruits settle, support wellbeing, and enable high-quality, culturally appropriate care.
